We at Jeeves stand behind the quality of our craftsmanship 100%. If you are not completely pleased with the results of your cleaned garment, Jeeves will re-clean it on a complimentary basis. We do ask that your garment is returned to Jeeves, in unworn condition, in the Jeeves packaging, within one year of the drop off date. Regrettably, due to the nature of our services, refunds cannot be given. This policy is for all garments that Jeeves has cleaned, but does not include alterations or repairs.
For garments that may have been damaged in the cleaning process; Jeeves must be notified within seven days from the time of pickup or delivery. Jeeves must be given the opportunity to examine the garment at the Jeeves shop. The claims process can not be started using digital images. Jeeves will provide complimentary pick up of any garment that needs to be examined at our shop in the NYC area. Jeeves reserves the right to use an independent garment analysis firm to determine if the Jeeves process was at fault.
While the staff at the Jeeves New York workshop are the most skilled in the NYC metro area, unfortunately, we cannot guarantee stain removal. Our staff will make recommendations about the possibility of stain removal; but stain removal for certain stain/fabric/dye combinations is impossible to predict until the stains are treated and garment cleaned. Jeeves cannot offer price reductions or refunds for stains not removed during the cleaning process. We will re-clean your garment on a complimentary basis (as above) provided it is returned to Jeeves in unworn condition, in Jeeves packaging, within one year of the drop off date. If our workshop has attached a Jeeves Lab Report, your signature will be needed on a Acknowledgment of Risk form to move forward.
For garments altered, repaired or tailored by Jeeves, we will correct any issues of fit on a complimentary basis provided that the garment is returned to Jeeves within 60 days from the date of drop off. Fit issues that will be addressed on a complimentary basis must be part of the original alteration. Repairs will be addressed at no additional charge, provided that the issue is within the scope of the original repair. Repairs or alterations not part of the original description that need to be addressed will be charged for.